Top-of-the-Line Training = Top-of-the-Line Security!

At Reliant Security, training is treated with the utmost seriousness. We sincerely believe that high-quality training is essential to providing high-quality security.

Thanks to our commitment to training you can rest assured that your security personnel will be extremely knowledgeable and extremely motivated to resolve all your security concerns.

Here’s What Our Training Includes:

The first step in every officers’ training is to complete the twelve hour basic officer training course which covers the following topics:

• Professionalism & Ethics
• Cultural Dynamics
• Sexual Harassment
• Role of the Security Officer
• Reporting Emergencies
• Patrol Techniques
• Citizen Contacts
• Tactical Communications
• Officer Safety
• Fire Detection & Reporting
• Criminal Law
• Arrest, Search & Seizure
• Civil Law
• Juvenile Law
• Preliminary Investigations
• Report Writing
• Courtroom Testimony
• Loss Prevention Principles

Following the video training, officers receive:

SITE-SPECIFIC CUSTOMIZED TRAINING
RELIANT SECURITY® recognizes that each client and each site have their own specific requirements. Our suggested minimum training program (40 hours) is flexible and can be customized to meet those needs. This training is geared specifically toward each client’s security staff, and security officers will be required to follow any site-specific policies and procedures. In addition to the site-specific training, RELIANT SECURITY® may provide additional training in Verbal Judo, as well as in customer service and public relations. Each officer is tested after each module of training has been completed

FIRST AID/CPR TRAINING
In addition to the site-specific training, many of our clients choose to have their RELIANT SECURITY® employees certified in First Aid/CPR. The certification is granted after the employees have taken and successfully completed courses with a local Red Cross Chapter. The certification is then updated as required by the American Red Cross.

SUPERVISOR TRAINING
Supervisors receive the same training that all security officers receive. Supervisors also undergo much additional training. When possible, supervisors are promoted from within the company.

RELIANT SECURITY® is committed to providing current and future supervisors with access to advanced training in the area of security management. RELIANT SECURITY® utilizes a training program professionally developed by PSTN, in conjunction with frequent mentoring from our more experienced supervisors. After viewing the video modules and materials, supervisors are required to complete a written final examination based on the training series.

Supervisors can receive training in the following areas:

• Module #1 Principles of Leadership I
• Module #2 Principles of Leadership II
• Module #3 Effective Communications
• Module #4 Employee Performance Evaluations
• Module #5 Time Management
• Module #6 Behavior and Motivation
• Module #7 Sexual Harassment
• Module #8 Substance Abuse
• Module #9 Discrimination and Affirmative Action
• Module #10 Career Development Opportunities
• Module #11 Mastering Memos
• Module #12 Power Writing
• Module #13 Better Business Grammar
• Module #14 Be Prepared to Lead

Additional training may include the following:

• Appearance, attitude and conduct in accordance with RELIANT SECURITY® general
  requirements.
• The laws of search and seizure, as they apply to the security field.
• Arrests and defensive tactics.
• Elements of offenses directly relating to the protection of persons and property.
• Fire protection, fire equipment, and fire safety relating to the client.
• Human relations and public relations.
• Training that insures all supervisors are aware that their primary purpose is to maintain order, protect the interests of the client, staff, visitors, and property from harassment, injury, damage, or theft and to contact appropriate law enforcement agencies when necessary.

In Addition to Extensive Training, Our Employees Also Undergo Rigorous Quality Control Evaluations

Our Quality Assurance Program includes comprehensive security programs customized for each client, regular quality evaluations and client feedback.

Quality assurance measures such as security inspections, on-going training and spot testing ensure that security officers are meeting the high-level service expectations set by Reliant Security.

Here is additional information on our quality control procedures:

30/60/90 DAY EMPLOYEE EVALUATIONS
RELIANT SECURITY® management believes that employee evaluations are an excellent way to help our employees reach their potential and advance. We use a Periodic Evaluation. These evaluations are administered by our Human Resources Department at specified intervals. Periodic evaluations provide each employee with feedback and counsel during his or her introductory period with RELIANT SECURITY®.

"PSTN" TRAINING VIDEOS/WRITTEN EXAMS
Periodically, RELIANT SECURITY® personnel may be required to view training video(s) and take a written test on current security topics. RELIANT SECURITY® subscribes to a service known as Professional Security Training Network (PSTN). PSTN provides RELIANT SECURITY® with videos that are circulated on a monthly basis to all our training sites. The video series provides our employees with information concerning current trends in the security field and solutions for how to respond to various emergency situations should they be encountered.

After viewing the training videos, a written exam is administered to each officer. The testing materials and results are maintained in the officer’s personnel file for reference to the topics covered or to verify training effectiveness.

SITE SPECIFIC WRITTEN EXAMS
Each security officer may be required to complete a Site-Specific Written Exam to verify training effectiveness and officer knowledge of the site. Exams will be created and administered by each Site Supervisor to ensure our clients receive quality, professional, service oriented specifically to their site.